Terms and Conditions
Effective: September 14, 2023
Welcome to the Canine Brain Games by Pawzitive!
These terms and conditions (referred to as the “Terms of Service”) outline the rules and regulations governing your access to and use of our services provided by Pawzitive (referred to as “we”, “our”, or “us”). By accessing or using our services, you (“you” or “your”) agree to abide by these Terms of Service. These Terms of Service apply to all Pawzitive websites linked to this policy, including www.caninebraingames.dog, and all downloadable applications made available by Pawzitive (collectively referred to as the “Platforms”), as well as any services and products provided by Pawzitive through the Platforms (referred to as the “Services”).
Please carefully read through these Terms of Service as they contain important information regarding your rights and obligations. By accessing or using our Platforms, you signify your acceptance of these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not access or use the Platforms.
We reserve the right to modify these Terms of Service at any time, and any such modifications will be effective upon posting on our Platforms. However, changes will not apply to any fee-bearing subscriptions in effect until the expiration or termination of such subscriptions. Unless otherwise indicated, these Terms of Service apply to all of our services and features.
Please be aware that these Terms of Service include an agreement to arbitrate disputes, which means that disputes between you and Pawzitive will be resolved through binding arbitration rather than through court proceedings, and you waive your right to participate in class action lawsuits.
Pawzitive provides a subscription service for the monthly delivery of canine-related products. Access to our Platforms, use of our Services, and purchase of our Products are all subject to these Terms of Service and our Privacy Policy.
Refund and Returns Policy for Canine Brain Games:
1. Bi-Monthly (every two months) Enrichment Boxes:
- Bi-Monthly enrichment boxes are non-refundable and cannot be returned.
- Items can be replaced if they arrive damaged during shipping.
2. Item Dissatisfaction:
- If your dog does not like an item included in the enrichment box, please reach out to us.
- We are committed to ensuring your dog's satisfaction, and we will work to make it right.
3. Procedure for Returns:
- To initiate a return or report a damaged item, please contact our customer service team.
- Returns must be shipped back in their original packaging.
- Customers are responsible for return shipping costs unless the return is due to our error.
4. Refund Processing:
- Refunds will be processed promptly upon receipt and inspection of the returned items.
- Please allow up to 7 business days for the refund to appear in your account, depending on your payment method.
5. Contact Us:
- If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to contact us.
Acceptance of Terms:
By using our Platforms or subscribing to our Services, you indicate your unconditional acceptance of these Terms of Service. Please review them carefully, as they may have changed since your last visit.
Scope of Service:
Pawzitive maintains the Platforms as a service for our users, subject to these Terms of Service. You are responsible for obtaining any necessary equipment and Internet service to access the Platforms. We may alter, suspend, or discontinue the Platforms or Services at any time without notice.
Website Content:
Users have the right to access and use the Content of our Platforms, subject to these Terms of Service. The term “Content” includes all information, text, images, data, links, software, or other material accessible through the Platforms. You may use the Content for internal informational purposes only and must not modify it or remove any copyright or trademark notices.
Registration and Subscriptions; Product Sales:
- Registration: Certain Services require user registration. By registering, you agree to provide accurate information and to safeguard your login credentials. You are responsible for all activity on your account.
- Subscription: To start your subscription, you must register and provide information about your dog, including size, shipping address, and billing information. By subscribing, you agree to receive promotional emails and notifications.
- Product Orders: Clients may order products through our Platforms. Shipping costs are the client's responsibility.
- Commitment to Number of Months Based on Special Promotional Deals Accepted
By participating in special promotional deals offered by Canine Brain Games by Pawzitive, you agree to commit to a specified number of months as outlined in the terms of the respective promotion. These promotional deals may include discounts, free trials, bundled offers, or other incentives provided by Pawzitive.
The commitment period is determined by the specific terms of each promotional deal accepted by the customer. Upon acceptance of a promotional offer, you agree to maintain an active membership with Canine Brain Games for the duration of the commitment period specified in the offer.
If you choose to cancel your membership before the end of the commitment period, you may be subject to early termination fees or other penalties as outlined in the terms of the promotion.
It is important to review the terms and conditions of each promotional deal carefully before acceptance to understand the commitment period and any associated obligations or penalties.
Canine Brain Games reserves the right to modify or terminate promotional offers at any time, with or without notice. Any changes to the commitment period will be communicated to customers in accordance with our standard communication channels.
By accepting a special promotional deal, you acknowledge and agree to abide by the commitment period specified in the offer, as well as all other terms and conditions outlined by Canine Brain Games by Pawzitive.
Bi-Monthly Delivery:
Clients receive a bi-monthly package of items for their dogs, which may vary each box. By subscribing, you agree to pay the bi-monthly subscription fee.
Billing and Payments:
Prices are subject to change. By purchasing our Services, you agree to pay all applicable fees plus taxes. We accept various payment methods and may use third-party payment processors.
Subscription Renewals:
Subscriptions renew automatically per the plan you signed up for unless canceled. Longer subscription plans are subject to the same renewal terms. To cancel, you must do so by the first day of the shipping month providing you have met your minimum month agreement on specific plan. Failure to cancel will result in automatic renewal.
Payment:
By using our Services, you authorize us to charge your payment method for all applicable fees. You are responsible for timely payment and ensuring a valid payment method is on file. Prices are subject to change.
Shipping and Risk of Loss:
Shipping fees are included unless otherwise indicated. Clients must report missing or damaged items within 30 days of purchase. Repeated claims may result in membership cancellation.
International Access:
Our Platforms are accessible from countries other than the United States, but all products are only be available in the U.S at this time.
Order and Subscription Cancellations:
You may cancel your membership at any time, but cancellation must be done by the first day of the shipping month to avoid charges. Pawzitive may terminate memberships for violations of these Terms of Service or inactivity.
Content Submitted by Users:
Users may submit content to our Platforms, subject to certain guidelines. By submitting content, you grant Pawzitive the right to use and distribute it. You are responsible for ensuring your content complies with these Terms of Service and does not infringe on third-party rights.
Prohibited Content:
Users must not submit unlawful, offensive, or infringing content to our Platforms. We reserve the right to monitor and remove objectionable content.
Minors:
Our services are intended for individuals 18 years and older, or minors under the supervision of a parent or guardian.
These Terms of Service create a binding contract between you and Pawzitive. If you have any questions or concerns, please contact us.
Intellectual Property Rights:
Unless otherwise stated, all content on our platforms is the property of Pawzitive and/or its affiliates or licensors, safeguarded by United States copyright, trademark, international conventions, and other intellectual property laws. Product names mentioned are trademarks or registered trademarks of their respective owners.
Except for user-provided content, all information, text, images, audio, video, data, links, software, or other material ("Pawzitive Content") not posted by you is the property of Pawzitive or its licensors. Pawzitive Content is protected by various rights, and Pawzitive retains all rights to it. You have a limited, non-exclusive right to access and use the Pawzitive Content, platforms, and services, subject to these Terms of Service.
You are not allowed to alter, remove, or conceal any copyright, trademark, or other proprietary notices in the Pawzitive Content. Reproducing, modifying, adapting, distributing, selling, or exploiting the Pawzitive Content in any way is prohibited without explicit permission. The trademarks and service marks of Pawzitive, including "Canine Brain Games" and others, are owned by Pawzitive. Any other trademarks or service marks appearing on our platforms belong to their respective owners and may not be used without permission.
You may view, copy, download, and print Pawzitive Content for internal informational purposes only, complying with all applicable laws and regulations. You may not resell or use the services to provide services to third parties. Modification, distribution, or public display of the Pawzitive Content is prohibited without explicit permission. You may not remove copyright, trademark, or other notices from the Pawzitive Content.
We do not claim ownership of user-submitted content without compensation, but by submitting it, you grant us a worldwide, royalty-free license to use, distribute, reproduce, modify, and publicly display or perform the content.
Copyright Infringement; Notice and Take Down Procedures
We respect intellectual property rights and require users to do the same. If you believe your work has been copied in a way that constitutes copyright infringement, please provide the specified information to hello@getpawzitive.com
We maintain a policy to terminate users who repeatedly infringe copyright.
Security:
You are responsible for safeguarding your login and password. Notify us immediately of any unauthorized use. We are not liable for losses due to your failure to protect your login credentials.
Disclaimer of Warranty:
You are responsible for determining if the products are suitable for your dog. We do not provide assurances regarding allergies. We are not liable for any loss or damage resulting from product use or reliance on information on our website. Your sole remedy for any product issue is replacement or credit at our discretion.
Products, services, and information on our website are provided "as is." We make no warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose. We do not guarantee the accuracy or completeness of information on our website.
Limitation of Liability:
We are not liable for any economic losses or damages arising from your use of our platforms or services. Our total liability is limited to the amount you paid to us in the prior calendar month.
Indemnification:
You agree to indemnify and defend us from any claims arising from your use of our platforms, services, or products.
Exclusions:
Some jurisdictions may not allow certain exclusions or limitations of liability.
Links to Third-Party Websites:
We provide links to third-party websites for convenience. We are not responsible for the content or dealings with third-party websites.
Termination:
We may terminate your subscription or access to our platforms or services at any time for any reason without notice. You may terminate your account at any time.
Severability:
If any provision of these terms is unlawful, void, or unenforceable, it shall be deemed severable, and the remaining provisions shall remain valid and enforceable.
Entire Agreement:
These terms constitute the entire agreement between the parties. We may revise these terms at any time without notice.
For additional information, contact hello@getpawzitive
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